1. Quick and Inexpensive Set-up
If you’re going to be going with a traditional solution, you can expect a higher cost since you’ll be paying for costly hardware installation and upkeep. With a cloud PBX solution, all of the hardware is hosted by the provider, so it’s a simple matter of getting headsets aligned with the service.
Many companies, like PanTerra and Avoxi, state that setting up their cloud PBX services only will take a single business day, which means that your team will be up and running very quickly.
With a traditional PBX provider, you’ll have to pay for the service as well as the upfront cost of renting and maintaining the hardware and desk phones. With a cloud service, you’ll be spending around R250 per month, per user, making it more cost-effective. Cloud PBX can save you up to 60% as compared to traditional PBX, especially if your provider bundles in international calls.
2. Cloud PBX is Scalable
When organizations consider cloud PBX as a solution, scalability is a significant reason to switch to the cloud. Providers charge their customers for the amount of bandwidth that they use. This is an ideal situation for companies that are in flux because adding users or subtracting users is an easy process that ensures you only pay for what you use.
Costs increase as you scale as a result of a higher number of seats or phone lines, but you’ll never end up paying for more than you use.
3. Integration is Easy with Cloud PBX
Marketing automation and CRM software like Hubspot and Salesforce provide value when it comes to master data management. Since the cloud PBX provides an internet-based communications solution, it’s effortless to incorporate data from in-platform dashboards into these third-party solutions.
4. Call Center Features with Cloud PBX
Unified communications truly shines when your provider delivers extra value, and some extra features like call queuing, IVR, reporting, and in-call management features can deliver a better experience for organizations.
5. Hosted PBX is Mobile-Friendly
These days, salespeople and execs have a tendency to spend a lot of their time on the run, which is why many meetings end up happening with at least a few attendees listening in via their smartphones. As a result, many providers have smartphone apps for both iOS and Android that allow for cloud PBX features, even on smartphones that have private numbers.
Many mobile apps allow attendees to gain access to the full suite of features from their mobile devices. This is a perfect way for in-transit attendees to feel fully prepared, even when they don’t have their computers. Since this is internet-based, attendees can also sidestep call charges by using local internet to attend meetings and calls.
This is even usable in non-meeting situations. For example, if a salesperson has a babysitting emergency, they can easily go home, hook up to the internet, and use the cloud PBX software to continue reaching out to leads while keeping an eye on things at home.
6. Unified Communications with Cloud PBX
Providers offer an all-in-one experience that lets PBX users throughout a company’s network seamlessly switch from a call to a video conference or even send files while on a voice call.
These desktop apps include full functionality in a single place, which adds convenience and productivity for teams.
7. Reliable Uptime with Cloud PBX Services
With multiple global servers hosting the communications for various organizations, the incidence of downtime is reduced significantly. This is especially true for those hosted PBX solutions that have redundant network architecture or automatic failover routing. These will ensure that any downtime that happens as a result of hardware failure is immediately corrected at the managed data center.
This is particularly useful when natural disasters or other types of events happen at a server location. The software from the provider will automatically route calls to another server so that users will not experience downtime or notice that there was a problem at all.
8. HIPAA/HITECH Compliance
For some organizations, especially those in healthcare, a higher level of compliance is required so that necessary caller data isn’t lost to hardware malfunction or hacks. An increasingly high number of cloud-based companies are providing this compliance to their clients, and these companies must protect data when it is at rest as well as when it’s in transit.
Several cloud PBX providers have features that allow administrators specific access control, audit controls, workstation security, and transmission security. Heightened security comes as a standard feature for several providers like 8×8.
9. No Need for Physical Hardware
If you’re going to go with standard PBX, then you’re going to need to purchase or rent PBX cabinets that hold the server architecture that you’ll need to make internet-based calls. Cloud PBX negates the need for this by having the server system be dispersed in several geographic locations (managed by service providers).